Privacy Policy

Effective Date: July 02, 2026

1. Introduction

This Privacy Policy applies to the services offered by Khata Wallah, a brand owned and operated by VJM ENTERPRISE[cite: 4, 6]. We value your trust and respect your privacy. This policy outlines how we collect, use, protect, and share your personal information when you use our website, POS software, and e-commerce delivery services.

2. Information We Collect

To provide you with the best possible service, we collect the following types of information:

Personal Information: Name, mobile number, email address, and delivery address (collected during registration or order placement).
Transactional Data: Order history, Udhar (credit) records, and billing details managed through our digital ledger.
Payment Information: We do not store your credit/debit card numbers or UPI PINs. All online payments are securely processed by authorized third-party Payment Gateways (like PhonePe).

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our SaaS and e-commerce services.
Process your local grocery orders and ensure accurate delivery.
Send essential transactional messages, including OTPs, digital bills, and credit reminders via WhatsApp or SMS.
Process secure payments and prevent fraudulent activities.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following circumstances:

With trusted third-party service providers (like Payment Gateways and SMS/WhatsApp API providers) solely for the purpose of facilitating our services.
When required by law or to respond to legal processes and requests from government authorities.

5. Data Security

We implement standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet is 100% secure.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at:

Legal Business Name: VJM ENTERPRISE[cite: 4, 6]

Brand Name: Khata Wallah

Registered Address: House No 97, Bhagat Faliyu, Kantipada, Netrang, BHARUCH, GUJARAT - 393130[cite: 4, 6]

Phone Number: +91-9408962636[cite: 4, 6]

Email Address: jay123none@gmail.com[cite: 4, 6]